FAQ

Are you accepting new clients?

Yes, I am accepting adult clients for online individual counseling.

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How do I set up an appointment?

The first step is to contact me via phone or email to schedule a free 15-minute phone consultation. During that initial conversation, we will discuss whether we'd be a good fit to work together and then can schedule an individual counseling appointment afterwards for when we are both available. I'll have you complete some necessary paperwork online before that first appointment.

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What should I expect from the phone consultation?

I will ask you to briefly tell me what you're looking for in therapy and gather some personal history. I will go over some important information about working with me and give you time to ask some questions. Then we can decide whether you'd like to schedule a full initial appointment with me. It is helpful if you are able to be in a private location for the phone call so that you can talk to me freely. 

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Do you offer telehealth counseling?

Yes, all of my counseling services are online currently.

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Where are you located?

I'm based in the Champaign-Urbana area, but can work with individuals throughout Illinois.

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Do you accept insurance?

Yes, I currently accept Aetna, Blue Cross and Blue Shield, Optum, United Healthcare, and UIUC Student Insurance. For other insurance plans, I am considered an out of network provider. If you would like to use your out of network insurance benefits to try and be reimbursed for your session with me, I can provide you with a superbill (itemized receipt) to submit to your insurance company. There is no guarantee of coverage. It is your responsibility to submit this information to your insurance company and speak with them about your available benefits. You are also responsible for understanding your own insurance benefits and coverage for mental health services.

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How do I pay for my session?

 All payment is due at the time of service. I can accept payments through most major credit or debit cards or HSA/FSA card. Credit/debit card information must be provided prior to your first session to secure your appointment slot and will be kept on file to cover any session fees, copays, co-insurance, or cancelation fees. Your information is stored in a secure, confidential online platform.

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What is your cancelation policy?

If you cancel within 24 hours or do not show up for your scheduled therapy appointment, you will be required to pay the full cost of the session. Please note, insurance will not reimburse missed appointment fees.

Am I ready to begin counseling? 

Counseling is hard work that requires a lot of vulnerability and effort. I find that folks who are ready to dive deep, try not to filter, and make some changes benefit the most from therapy. If you're not sure exactly what to work on, we can typically figure it out together as long as you're willing to genuinely connect and reflect on your experiences together.

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Questions for Out of Network Benefits

If you are hoping to use out-of-network benefits with your insurance company, you can use the questions below to guide you when you call to better understand the benefits available to you. Please note that most insurance plans require a diagnosis on your superbill in order to cover sessions and your therapy files and notes will be accessible and open to audits by your insurance company.

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• Do I have mental health benefits?

• What is my deductible and has it been met?

• How many mental health sessions per calendar year does my insurance plan cover? (These sessions would be considered outpatient or office sessions.)

• How much does my plan cover for an out-of-network (OON) mental health provider? What is the deductible for OON benefits?

• How do I obtain reimbursement for therapy with an out-of-network provider?

• What CPT codes are covered for therapy sessions? What is the coverage amount per therapy session?

• Does my plan cover telemental health (video &/or telephone) services?

• Is approval required from my primary care physician?

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If you are experiencing a mental health emergency or are in urgent distress, please use the following crisis support resources: 

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Local Champaign-Urbana 24-hour Crisis Phone Number: 217-359-4141

Crisis Text Line: Text HOME to 741-741 

National Sexual Assault Hotline: 800-656-HOPE (4673) 

National Domestic Violence Hotline: 800-799-SAFE (7233)

National Suicide and Crisis Lifeline: 988

Trevor Project Crisis Line: 866-488-7386

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